The American Public Transportation Association (APTA) is the national trade association for transit agencies. The group coordinates activities among a range of transit providers, offers education opportunities and provides resources on best practices.
In response to the coronavirus pandemic, APTA has surveyed transit users asking what they’re looking for from providers. In response, the association has asked transit agencies and users to support a set of four commitments each.
These commitments show riders what we are doing to ensure their safety and it asks them to play their parts, as well.
For Our Agency: For Our Customers:
| Follow policies and practices based on official guidance from public health experts and agencies. | Help riders of diverse ages, needs and abilities to feel safe by following official guidance from public health experts and agencies, and transit agency rules. |
| Keep transit vehicles clean, disinfected and maintained daily using EPA-approved disinfectants and accepted industry practices. | Ask riders to wear face coverings, use hand sanitizer or disinfecting wipes, and minimize touching common surfaces wherever possible. |
| Communicate timely information about changes in service, and high-density routes and vehicles. | Help riders practice physical distancing with other passengers and operators, and make informed choices based on timely information. |
| Require transit personnel to use face coverings and PPE, and to take leave at the sign of illness or possible exposure to the coronavirus. | Request that passengers assess their own health before using transit and to avoid transit if ill or possibly exposed to the coronavirus. |
“From the start, the Capital Metro family, using appropriate guidelines, has been laser focused on ways to protect our employees, service providers, customers and communities from the transmission and spread of COVID-19,” says CapMetro VP of Risk and Safety Gardner Tabon. “Our pledge to this international effort further demonstrates Capital Metro’s commitment to continue to keep transit a safe and practicable option.”
To learn more about CapMetro’s services, see our Return with CARE page.