As CapMetro’s Fiscal Year 2026 begins October 1, 2025, the agency has also officially launched its Strategic Plan 2030, the organization’s internal managerial blueprint for the next five years. It outlines the steps CapMetro will take to enable the agency to deliver the world-class public transportation system for the growing Central Texas region as envisioned in Project Connect (2020) and the forthcoming Transit Plan 2035.
This companion strategic plan will guide CapMetro management by committing to four Critical Results which will measure success, specifying 18 actions to achieve those results, and prescribing the methods to ensure accountability for outcomes.
The plan was developed and unveiled in Spring 2025 after extensive engagement with community leaders, CapMetro staff, and stakeholders to better understand the organization’s strengths, weaknesses, challenges, and opportunities. It was built on CapMetro’s mission, vision, core values, goals, and objectives.
Four Critical Results
Strategic Plan 2030 outlines four Critical Results that will guide CapMetro’s organizational priorities and define how they measure their success:
- Reliable and Secure Service – Enhance service quality through reliability and security improvements
- Fiscal Responsibility – Ensure fiscal responsibility guides all the organization’s activities
- Increased Ridership – Work to increase transit ridership in the region
- Regional Significance – Make CapMetro a significant and integral component of transportation in the region
Commitment to Reliable, Secure Service
In the first three years of the plan, CapMetro’s organizational focus will be on actions to enhance operational reliability, safety, and security, which are the core of what makes transit work well. In doing so, CapMetro will establish itself as a premier option for transportation in the region.
Preparing for the Future
Building on those foundational accomplishments, the organization will then move to focus on preparing for the future. Central Texas is growing rapidly, and the travel patterns of its residents and visitors are changing. CapMetro will continue to adapt its service plan to the needs of its customers by implementing Transit Plan 2035, the master plan for updating the transit network.
The organization will streamline key processes—in accounting, finance, vehicle maintenance, and customer feedback—to use every dollar more effectively. CapMetro leadership will then turn its focus towards leading regional efforts to update transit funding and governance structures to better serve the entire region.
Commitment to Accountability, Regional Excellence
Strategic Plan 2030 is action-oriented and rooted in public accountability. Every action in the plan has a set of milestones and is assigned to responsible staff, and the board of directors and public will receive regular progress updates. The four Critical Results all have performance indicators which will be tracked publicly to measure progress.
Above all, the strategic planning process revealed that CapMetro can take a leadership role in building the future of Central Texas.
To read more about Strategic Plan 2030, visit https://www.capmetro.org/strategic-plan-2030.
